General terms of sale

General Terms and Conditions of Sale EMNA HUSSEIN

General terms of sale

OBJECT

These terms and conditions of sale apply between:

The company EMNA HUSSEIN

THE SHORES OF LAKE 1

Phone: 00216.28.33.76.33

Email: contact@emnahussein.com

Registered in Tunisia with the RCS under the number 1671735Z

Hereinafter ” EMNA HUSSEIN “

And

Any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft, or liberal activity visiting or making a purchase via the website www.emnahussein.com

Hereinafter the “Customer”

These conditions aim to define the terms of distance selling between Emna Hussein and the Customer, from order to payment and delivery. They regulate all the steps necessary for the placing of the order and track this order between the contracting parties.

By placing his order, the Customer acknowledges having read, understood, and accepted the general conditions of sale. These general conditions of sale may be subject to modifications, the applicable conditions are those in force on www.emnahussein.com on the date of placing the order of the Internet user.

The Customer declares:

    • Have the capacity to conclude this contract, that is to say, to have the legal majority and not to be under guardianship or curatorship,
    • Do not make purchases of Emna Hussein products for resale

ARTICLE 1: PRODUCTS

The products offered for sale by Emna Hussein are those appearing on the site www.emnahussein.com, on the day of the consultation of the site by the Customer.

The products are offered for sale within the limits of available stocks.

The products offered for sale are described and presented with the greatest possible accuracy. The information provided on the product sheet mentions, in particular, the essential characteristics of the products (color, description, composition, maintenance, dimensions), their price All Taxes Included, under the conditions indicated in Article 2 of these General Terms and Conditions of Sale.

The Customer may also contact Emna HUSSEIN Customer Service for any request for additional information:

The company EMNA HUSSEIN

Phone: 00216.28.33.76.33

Email: contact@emnahussein.com

ARTICLE 2: PRICES

The prices are presented in DINARS (TND) TTC All Taxes Included including VAT and excluding delivery costs if they are mentioned in the product sheets and which remain the responsibility of the Customer unless mentioned or special conditions.

The prices indicated to take into account the VAT applicable on the day of the order. If the VAT rate were to be changed, it will automatically be reflected in the price of the items.

Emna Hussein reserves the right to change its prices at any time. The products will be invoiced on the basis of the rates in force at the time of registration of the order.

ARTICLE 3: COMMAND

To be able to place an order, the Customer must first identify himself or register on the website www.emnahussein.com by completing the “Create my account” form.

Any order confirmed by the Customer implies express acceptance of the prices displayed and the descriptions of the products available for sale. In addition, the Customer declares to have read these General Terms and Conditions of Sale beforehand before placing his order. The validation of the order implies acceptance of these General Terms and Conditions of Sale.

At each stage of the order, the Customer may at any time check the content of his order and have access to all the information relating to the selected products, their price, the delivery conditions, the conditions and means of payment, and the right offered to him to withdraw from his order. In order to allow the Customer to return to his order before definitively validating it, Emna Hussein has created screens for validation and acceptance of the terms of delivery and payment.

The validation of the order and its payment constitutes final confirmation of the order, which will be confirmed by sending an e-mail containing all the information already communicated, the General Conditions of Sale, and the withdrawal form.

Availability of products: the products offered for sale on the www.emnahussein.com site are announced within the limits of available stocks. As soon as a product is no longer available, it is removed from the site www.emnahussein.com. However, if an order should be placed while one or more items become unavailable, Emna Hussein will contact the Customer without delay, by e-mail or telephone, to inform him of the unavailability of the product and the total or partial cancellation of his order.

In case of partial cancellation of the order, it will be sent to the Customer, without additional cost, the amount of the canceled products will either be refunded to the Customer as soon as possible, or deducted from the amount initially paid.

In case of total cancellation of the order, the total amount of the order will not be deducted or it will be fully refunded to the account used for payment.

ARTICLE 4: ONLINE PAYMENT from TUNISIA

Payment is made either online by credit card directly on the site or by cash the receipt of items via the carrier. Emna Hussein does not accept payment by bank cheque for security reasons.

Cash payment only applies to products from the exclusive collection.

For any customizable product order, the customer must pay the full displayed price of the product so that his order can take effect immediately.

The invoice can also be downloaded in the “track my last orders” section accessible in your “My Account” area.

ARTICLE 5: PAYMENT DIRECTLY TO THE SHOWROOM

*PURCHASE OF A PRODUCT FROM THE CAPSULE COLLECTION: Payment is made on site. Making an appointment is mandatory to come to our showroom. The appointment is made on the www.emnahussein.com website, appointment section, or on our FB page or INSTAGRAM account.

*PURCHASE OF A CUSTOMIZABLE PRODUCT: 50% of the price of the product(s) must be paid in advance in order for the order to be effective.

                    ARTICLE 6: ONLINE PAYMENT from ABROAD

                   We are working with DHL for the expedition of our fashion item.

             The delivery time depends on the destination. We are working with DHL who assures the delivery. We are not responsible for any delay.

                   The usual delivery time for Europe is 1-3 days and 5-10 days for any other country all over the world.

                    The price of the delivery depends also on the destination, your address, and the weight of the fashion item.

                 As we can’t know exactly the amount of the delivery fees, EMNA HUSSEIN will send an email after the reservation of the item with the exact fees after the calculation of the full amount: The price of the items and the delivery fees. Once the client will approve the bill, the company will send the items by DHL.

ARTICLE 7: FIGHT AGAINST CREDIT CARD FRAUD

The information related to the order is subject to automated data processing for which emna Hussein is responsible. The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud.

Emna Hussein is the recipient of the data in connection with the order. The non-transmission of data in connection with the order prevents the completion and analysis of the transaction.

The occurrence of an unpaid due to fraudulent use of a credit card will result in the registration of the details in connection with the order associated with this unpaid in a payment incident file implemented by Emna Hussein. An irregular declaration or an anomaly may also be the subject of a specific treatment.

Emna Hussein will be free to verify the personal data provided by the Customer and to adopt the measures deemed necessary (request for supporting documents or cancellation of the order) so that the person whose bank account is debited is the one who placed the order and to avoid any fraudulent use of credit card numbers.

ARTICLE 8: SECURING PAYMENT

Online payments are provided by the GPGpayment platform. GPG is a secure transaction management service. Emna Hussein does not record transaction information under any circumstances. Payment is made in a totally external and independent manner.

After the validation of the order, the payment request is routed in real-time on the secure remote payment manager GPG. The latter sends a request for authorization to the credit card network. The telepayment manager issues an electronic certificate.

ARTICLE 9: RIGHT OF WITHDRAWAL

Any request for withdrawal from the customer must be made within 48 hours, from the date of receipt of the items purchased. The request must be justified directly to the Emna Hussein Company. The right of withdrawal will be effective or not on a case-by-case basis. The decision rests with Emna HUSSEIN.

ARTICLE 10: PROTECTION OF PERSONAL DATA

Personal information:

The information collected is intended for Emna Hussein, the controller.

We use this information to process orders, deliver products and communicate with you about your orders, products and promotional offers. If you do not fill in the mandatory fields marked with an asterisk we will not be able to deliver your order.

Cookies:

This site uses cookies. To learn more about these cookies, their functions and how you can disable them, please read the Cookies section.

ARTICLE 11: INTELLECTUAL PROPERTY

All elements of the Emna HUSSEIN website, whether visual or sound, including the underlying technology, are protected by copyright, trademarks, or patents.

They are the exclusive property of the company EMNA HUSSEIN. The user who has a website in a personal capacity and who wishes to place, for personal use, on his site a simple link directly to the homepage of the site of the company Emna Hussein and/or use the images and photos of the company Emna Hussein, must obligatorily request the authorization of the company Emna Hussein. In this case, it will not be an implicit affiliation agreement.

On the other hand, any hypertext link referring to the site of the company Emna Hussein and using, in particular, the technique of framing, deep-linking, in-line linking, or any other deep link technique is in any case strictly prohibited.

In any case, any link, even tacitly authorized, must be removed at the simple request of the company Emna Hussein.

ARTICLE 12: LIABILITY

Emna Hussein cannot be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of computer viruses, or any event qualified as force majeure, in accordance with case law.

In addition, Emna Hussein disclaims its liability for any breach of its contractual obligations in the event of force majeure or an unforeseeable and insurmountable fact of a third party to the contract, or in the event of fault attributable to the Customer that does not allow Emna Hussein to perform its obligations in the context of distance selling.

ARTICLE 13: COMPLETENESS

In the event that one of the clauses of this contract is void by a change in legislation, regulation, or by a court decision, this shall in no way affect the validity and compliance with these general conditions of sale.

ARTICLE 14: DURATION

These conditions apply throughout the duration of the online services offered by Emna Hussein.

ARTICLE 15: APPLICABLE LAW – DISPUTES

These general conditions of sale are subject to Tunisian law.

In the event that a dispute arises from this contractual relationship, the Internet user and Emna Hussein undertake before any legal action to seek an amicable solution.

In case of dispute, only the Tunisian courts will be competent.

UPDATED ON 25 February 2022